Your Current Position:  FAQ
  • Why choose factory direct supply?

    By using our official website, you can eliminate the middleman's markup. We have over 10 years of export experience, and every batch undergoes a rigorous three-stage quality inspection process to ensure thickness and purity.

  • Can I return or exchange a product if I'm not satisfied?

    We support returns and exchanges within 30 days provided the product is unopened, unworn, and in its original packaging. Customized products are not eligible for return or exchange unless there is a quality issue.

  • How long does shipping take?

    In-stock products typically ship within 24-48 hours. Custom orders take 7-15 business days depending on complexity. We use FedEx or DHL express, with worldwide delivery in 3-5 days.

  • Do you offer dropshipping services?

    Yes. We can ship products directly to your end customers, and the packaging will not contain any information about our factory, protecting your business privacy.

  • Are there discounts for bulk purchases?

    Yes. We offer tiered wholesale pricing for salon owners and distributors. Please contact our wholesale department for a real-time price list.

  • What is the Minimum Order Quantity (MOQ)?

    For sample orders, we do not have a minimum order quantity. For wholesale custom orders, the minimum is usually 5-10 pieces per color/length.

  • How do I choose the right color?

    You can refer to the color chart on our website. If you are a wholesale customer, we recommend purchasing our professional color ring to ensure zero color error.

  • Do you support OEM/ODM customization services?

    Yes. We can customize length (12"-30"), weight, special colors (such as piano, gradient), and your branded packaging according to your requirements.

  • How long do hair extension products last?

    It depends on how well you care for them. Generally, Remy Hair can last 6-12 months, and Virgin Hair can last over a year with proper care.

  • Can this hair be dyed or styled with heat?

    Absolutely. Since it's real human hair, you can straighten, curl, or dye it just like your own. It's recommended to consult a professional hairstylist when dyeing a darker color a lighter one to maintain hair quality.